y’all think if a customer come thru and berate the shit outta you and you just smile and say “thank you for being so patient, have a nice day” and they still call corporate on you corporate gonna be like “uh ok” and you won’t get in trouble?
lol the answer is no you still get in trouble
yeah I seen one of my niggas get written up for telling a customer to go home because they were begging to come into the store 15 minutes after we’d closed and locked the doors.
I decided from that point that if imma get written up I might as well give em a good reason for it. I’ll tell a customer to go fuck themselves idc
I got fired for telling a customer I’m specifically not allowed to open my drawer to make change from one of his bills. He then proceeded to just grab one of the bills off my keyboard while the drawer was open and angrily tell me to just give him the change, the exact amount. I said calmly “I know how to make change sir” which apparently ticked him off so much he called later curious and chewed out my manager and said he was going to call corporate. My manager asked me what happened, I explained, he CHECKED the fucking camera and verified it and said in situations where a customer snatches a bill and replaces it with another one I should just call a manager because they have no way of knowing if there’s something up with it. Then a week or so later they fired me.
Mind you the first two things I was told upon being hired were 1) you have to check IDs and if you fuck up we will fire you and you have to pay a several thousand dollar fine to the state and 2) you’re not allowed to make change if a customer asks, only as part of a transaction.
retail is probably the only occupation on the planet where a company will fire you for doing your job exactly the way they asked you to.
i really want to make a company where the customer is not always right take your dumb asses home
dbrand (a phone case/Graphic Design company) is probably the closest I’ve seen to that, they will literally tell their customers to go fuck themselves if they try throwing tantrums about product. But they’re an all-around cool company so they get away with it because most people know that’s how they are.
example:
I was like “I’m still waiting for the… OH THERE IT IS”
Follow dbrand everywhere because they sometimes shame shitty customers and as a former customer service worker it’s basically porn.
